Having trouble joining your lesson? Try these steps

If your lesson isn’t loading, don’t worry. Most connection issues are quick to fix.

Start with the steps below.

1. Refresh the page

Close the lesson and open it again.

2. Check your internet connection

Make sure you’re on stable Wi-Fi.

3. Try another browser

Use the latest version of:

• Chrome

• Safari

• Edge

4. Allow camera and microphone access

Check that your browser allows access to both.

5. Close other video apps

Zoom, Teams, or other apps can block your camera.

Close them fully before trying again.

6. Go incognito

This turns off browser extensions and ignores stored cookies or cached data that might be causing issues.

If your lesson has already started

Refresh once more and re-enter the session.

If you still can’t join, contact support right away so we can help.

Related guides

• How to join your speaking lesson

• What happens if I miss a lesson?

• How to sync your speaking lessons to your calendar