How to contact your teacher

You can contact your teacher directly inside the platform. (You can also reach out by mail).

Whether you have a question, need clarification, or want to share something before your lesson — here’s how to do it.

Here’s a quick walkthrough showing exactly where to find and message your teacher.

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To communicate with your teacher, please go to your ‘Language hub’. You click Language hub in
the top navigation bar.

Navigate to your speaking group or upcoming lesson.

Click 'Chat'.

Here you can communicate with your teacher and group members about reschedules, lesson
material and everything you need to chat about.

Teachers usually reply within a reasonable timeframe.

If your lesson is about to start, it’s better to join the session directly rather than wait for a reply.

For urgent technical issues, contact support instead.

You can contact your teacher if:

For technical or access problems, contact support.

Contacting your teacher is available to users enrolled in speaking lessons.

If your company is paying for your course, this feature is included.

Learn how to contact your Swap Language teacher and send messages directly through the platform.