Payment issues

If a payment cannot be completed, your access to features included in your plan will be affected immediately.

If you have Essential

If your payment fails, you will lose access to the features included in your Essential plan.

Once the payment issue has been resolved, your access can continue.

If you have Speak Pro

If your payment fails, you will immediately lose access to the features included in your Speak Pro plan.

You then have 24 to 48 hours to complete the payment.

If payment is not completed within this time, your place in your current speaking group may be lost.

If you have Business Pro

If there is a payment issue with a Business Pro subscription, Swap Language will contact your organisation to find a solution and help avoid disruption to your access.

Need help with a payment?

If you are having trouble with a payment or believe a payment has failed by mistake, please contact Support.